Subscriber Ticket Information
2010/11 Ticket Information
Premium Subscriber Rush
All Premium subscribers have the exclusive benefit of purchasing two additional tickets per production per subscriber account at 50% off the regular price (to a minimum of $26.00) during the National Ballet’s main season performances. Tickets are available online and by phone (service charges apply) or in person at the Box Office as of 12:00 noon one day prior to any performance. This offer is subject to availability and seating restrictions apply. Excludes The Nutcracker and the Gala.
Tax Receipt
If you cannot attend one of the performances, why not treat a friend to the ballet? If that’s not possible, The National Ballet of Canada (as a charitable organization) can issue a tax receipt to the purchaser. The actual tickets (photocopies not valid) must be returned to Audience and Donor Services a minimum of 48 hours before the performance date on the ticket. Tax receipts are issued only on subscription tickets for the value on each ticket; can only be issued on original tickets; and can only be issued to the account holder.
Lost or Damaged Tickets
Lost or damaged tickets can be replaced in person at the Box Office or by phone. Please note that tickets are printed on heat-sensitive paper; any contact with higher temperatures will cause the ticket to darken or turn black.
Accessible Seating
Accessible seating in the Four Seasons Centre is located on all levels excluding Ring 5. Accessible seating must be purchased a minimum of 48 hours prior to performance, based on availability.
Patrons’ Council and Friends’ Corps members
Donors are identified on the lower left hand side of each subscription ticket or the centre of each eTicket. Simply show your ticket to gain entry to your donor lounge. Please note: Donor status accurate at the time of ticket printing.
Important Policy Information
In the interest of all patrons, latecomers will not be allowed to enter or re-enter the theatre until the intermission. We welcome children (15 and under) who are old enough to enjoy the National Ballet’s performances. Please note that ballet performances are not suitable for most children under 5. All patrons, including children, must have a ticket to enter the theatre; children must be seated beside the accompanying adult. No babes in arms will be permitted inside the theatre. Please be considerate of those in the audience who may have allergies to perfumed fragrances. All dates, prices, programmes and casting are subject to change without advance notice. We regret that we cannot refund tickets based on any of the aforementioned changes.
Public On-Sale Date for all Single Ticket Performances
Monday, September 27, 2009
Need to exchange your tickets?
How
Phone
Tickets may be exchanged up to 24 hours before the original performance date. When calling in your ticket exchange, please have the new date and time along with your ticket number (located on the right side of your ticket). We will assign a new seat location with you on the phone. Please call us at
416 (1 866) 345 9595.
eTicket
Receive your exchange tickets by email. Ask us how when completing your exchange.
In person
Tickets may be exchanged up to 24 hours before the original performance date at the Box Office, located at the Four Seasons Centre, 145 Queen Street West. Due to volume at the Box Office, we cannot exchange tickets for any performance one hour prior to show time.
Please note that due to the implementation of HST, all subscribers who purchased their packages before May 1, 2010 will be required to pay an additional 8% tax on any exchanges for performances in the 2010-2011 season.
Subscriber Early Exchange and Single Ticket On-Sale Dates
Subscribers can exchange existing tickets and buy additional single tickets (Main Season and The Nutcracker) as of Monday, September 13, 2010.
Cost
Premium Subscribers are welcome to exchange tickets for another subscription performance throughout the season free of charge once per production. All subsequent exchanges are subject to a service charge of $6.00 per ticket. If you wish to upgrade, the difference per ticket will be charged at the time of exchange.
Choice Subscribers are welcome to exchange tickets subject to a $6.00 per ticket service charge. If you wish to upgrade, the difference per ticket will be charged at the time of exchange. Please include valid credit card information when submitting your request.
A Note to Choice Thursday and Premium Saturday Matinee Subscribers. Any Senior/Student/Child subscriber on a Thursday or Saturday Matinee who wishes to exchange to another matinee will not incur an upgrade charge. Any exchange into an evening performance is subject to upgrade charges as the discount price does not apply.
Flex Subscribers may only exchange tickets for another performance of the same production. For example, Cinderella tickets may only be exchanged for another performance of Cinderella. Flex pack ticket exchanges are subject to a $6.00 per ticket service charge.