Box Office and Theatre Information

Important Ordering Information

The National Ballet of Canada Box Office is located at the Four Seasons Centre, 145 Queen Street West, Toronto. For further information please call Audience and Donor Services at 416 345 9595 or out of town 1 866 345 9595.

Ticket Pickup

When picking up tickets at The National Ballet of Canada Box Office (located at the Four Seasons Centre, 145 Queen Street West, Toronto), you will be required to provide photo ID and the credit card of purchase to receive your tickets. It is recommended that you arrive a minimum of 1 hour prior to the performance when picking up tickets at the The National Ballet of Canada Box Office.

Understanding the HST

The Harmonized Sales Tax (HST) is a tax that will be applied to the supply of most goods and services in Ontario. As of July 1, 2010, Ontario’s Provincial Sales Tax (PST) and the Goods and Services Tax (GST) were merged to create the HST. The HST applies to the same base of taxable goods and services as the GST and the HST will be applied at a rate of 13%.

Although the consumer pays the tax, businesses are responsible for collecting and remitting it to the government.

In the past, tickets to cultural events (like ballet) were exempt from the PST; however, the Ontario Ministry of Revenue has ruled that the full HST will apply to any cultural purchase going forward.

Any ticket exchange for tickets before the HST will be considered a new purchase by the Ontario Ministry of Revenue, and HST is due on the full value of the exchange (so an additional 8%, since the initial purchase only contained the 5% GST).

As of May 1, the base price (net of taxes) will be displayed, and 13% HST will be added to the final payment (as you currently experience with all retail transactions).

For more information on the HST, contact the Ontario Ministry of Revenue at http://www.rev.gov.on.ca/en/ or call at 1 866 ONT-TAXS.

Cancellation Policy

All sales are final. There are no refunds. Exchanges are permitted on subscription tickets only.

Service Charges

There is no service charge applied for in person sales at The National Ballet of Canada Box Office located at the Four Seasons Centre, 145 Queen Street West, Toronto. Ticket price includes $2.00 Creative Capital Fund, GST and a $2.50 surcharge to the Four Seasons Centre. Phone and online orders are subject to an additional $8.00 service charge per ticket.

Accessible Seating

The Four Seasons Centre for the Performing Arts is equipped with wheelchair accessible seating on all levels except Ring 5. All accessible seats must be booked a minimum of 48 hours in advance and are subject to availability.

Latecomers

In the interest of all patrons and performers, latecomers, patrons who leave the auditorium during a performance and late returnees at intermission will only be seated if there is a suitable break in the performance.

Child Policy

We welcome children who are old enough to enjoy the National Ballet's performances. A child is considered age 2 to 15, however we recommend that ballet performances are not suitable for most children under 5. All patrons, including children, must have a ticket to enter the theatre; children must be seated beside the accompanying adult.

A child must be able to sit quietly and not disrupt the performance and other patrons. Some of our productions may not be enjoyable for young children. Please ask about the suitability of the performance prior to purchasing a ticket for a child. Children that are unable to sit quietly, and the adult(s) accompanying them, will be asked by an usher to leave the theatre without refund of the ticket purchase.

Babes in arms, or children under 2 years of age will not be admitted to performances.

Gift Certificates

Gift Certificates are available in any denomination. Call 416 345 9595 or out of town 1 866 345 9595 to order.

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